Cancellation policy

When you subscribe to a product from Lympsoria, you are enrolling in our automatic replenishment program.

By completing a subscription purchase, you acknowledge and agree to the terms described below. We believe a subscription should be simple to start, easy to manage, and easy to cancel.

1. How Subscription Billing Works

Your subscription renews automatically so that you can continue receiving your selected products without placing a new order each time.

The payment method saved to your account will be charged automatically during each billing cycle until you:

Cancel your subscription
Pause your subscription
Skip an upcoming delivery
Modify your subscription, where available

By enrolling, you authorize Arvion LLC, operating as Lympsoria, and its payment processors to charge the payment method provided during checkout for each recurring order.

2. Billing Cycle and Charges

Unless a different frequency is selected and confirmed during checkout, subscriptions are billed every 30 days.

Each recurring charge may include:

The price of the subscribed product
Applicable taxes
Shipping charges, where applicable
Any other amount clearly disclosed during checkout

The total amount charged will be based on the subscription price and conditions presented when you enrolled, subject to any price changes communicated in accordance with applicable law.

3. Automatic Renewal

Your subscription will continue to renew automatically until it is cancelled.

You do not need to place a new order for each billing cycle. A new recurring order will be created automatically on your scheduled renewal date.

By subscribing, you expressly agree to this automatic renewal arrangement.

4. Cancellation Deadline

Recurring charges may be processed as soon as your scheduled renewal date begins.

To prevent your next recurring order from being charged or processed, you must cancel your subscription at least 24 hours before your scheduled billing date.

Cancellation requests received after this deadline may apply only to the following billing cycle because the current recurring order may already have entered payment processing, fulfillment, or shipment.

An order that has already been processed or shipped before the cancellation request will still be fulfilled and may not be eligible for cancellation.

5. How to Manage Your Subscription

You remain in control of your subscription and may be able to:

Change your subscription
Update your payment information
Update your shipping address
Change your delivery frequency
Pause your subscription
Skip an upcoming delivery
Cancel your subscription

Customer Portal

The fastest way to manage your subscription is through the self-service customer portal available through lympsoria.co.

Select the Manage My Subscription option from your account, subscription email, or applicable website link.

Contact Customer Support

You may also request assistance by emailing:

support@lympsoria.com

To help us process your request efficiently, include:

Your full name
Your order number
The email address associated with the subscription
A clear description of the requested change

6. Pausing or Skipping a Delivery

You do not need to cancel your subscription if you only need a temporary break.

Where available, you may pause your subscription or skip an upcoming delivery through the customer portal.

Pausing or skipping a delivery may allow you to retain your subscriber pricing and subscription status without receiving the next scheduled order.

Your subscription will resume according to the date or schedule selected through the customer portal.

7. Subscription Changes

Changes to your subscription must be submitted before the next order enters processing.

Depending on availability, you may be able to change:

The subscribed product
Product quantity
Delivery frequency
Shipping address
Payment method
Upcoming delivery date

Changes made after an order has entered processing may apply only to future orders.

We cannot guarantee that an order already being processed can be modified.

8. Failed Payments

If your payment method is declined, expired, cancelled, or otherwise cannot be charged, we may:

Retry the payment
Ask you to update your billing information
Delay the recurring order
Suspend the subscription
Cancel the subscription

You are responsible for maintaining complete and accurate payment information.

We or our payment processors may use card account-updater services to receive updated card information from your card issuer where permitted.

9. What Happens After Cancellation

Once your cancellation has been successfully processed and confirmed:

Your subscription will stop renewing.
No future recurring subscription charges will be made.
Future recurring orders will no longer be created.
You will normally receive a cancellation confirmation.

Any order that was charged, processed, packed, or shipped before your cancellation request may still be fulfilled.

Cancelling your subscription does not automatically refund an order that has already been processed.

Any refund request will be reviewed according to the Lympsoria Refund Policy.

You may create a new subscription again at any time, subject to current product availability, pricing, and subscription terms.

10. Subscription Pricing and Promotions

Subscription discounts, introductory offers, gifts, and promotional pricing may be subject to additional conditions displayed during checkout.

Promotional pricing may apply only to:

The initial order
A limited number of billing cycles
Certain products
Certain subscription frequencies
Eligible customers

Unless otherwise stated, future subscription orders will be charged at the recurring price confirmed during enrollment or subsequently communicated to you.

Discounts and promotional offers cannot necessarily be combined.

11. Refunds for Subscription Orders

Subscription renewals are subject to our Refund Policy.

Failing to cancel before the renewal deadline does not automatically make a recurring charge eligible for a refund.

Orders that have already entered processing or shipment may not be cancelled.

To request a review of a subscription order, contact: