Lympsoria Returns & Refunds Policy
At Lympsoria, we stand behind our products and want every customer to feel confident in their purchase. If you are not satisfied, we offer a 30-day refund window with no return required.
Your request must be submitted within the eligible timeframe and must include a clear and valid reason for your dissatisfaction.
1. Eligibility and Timeframe
To be eligible for a refund under this policy, the following conditions must be met:
- Your refund request must be submitted within 30 days of the original purchase date.
- Requests submitted after 30 days are not eligible for a refund, regardless of the circumstances.
- Only orders placed directly through lympsoria.com are eligible.
- Orders placed through third-party retailers, marketplaces, or resellers are not covered by this policy.
- Subscription renewals or recurring charges processed after the 30-day guarantee period are not eligible for a refund. Please refer to Section 7.
- Orders that have already been processed or fulfilled after the 30-day period are not eligible.
- All refund requests are reviewed individually and are not automatically guaranteed.
Lympsoria reserves the right to deny refund requests that lack sufficient information, contain misleading details, or appear inconsistent with normal product use.
No exceptions will be made beyond the 30-day money-back guarantee.
2. No Return Required
You are not required to return the product to receive an approved refund.
Refunds are issued based on the information provided in your request and are not conditional upon the physical return of the product.
Please do not ship any products back to us unless our customer support team has explicitly instructed you to do so. We are unable to accept or process unsolicited returns.
3. Valid Reasons for a Refund
Your refund request must include a clear and honest reason for your dissatisfaction.
Examples of valid reasons may include:
- The product did not meet your expectations.
- You were dissatisfied with the results.
- You experienced issues with the taste or usability of the product.
- You experienced another reasonable product-related concern.
4. Order Issues and Exceptions
The following situations may qualify for a refund or replacement after verification by our customer support team.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us as soon as possible.
We may request supporting documentation, including photographs of the product, packaging, and shipping label.
Once the issue has been verified, we may arrange a replacement or issue a refund.
Incorrect or Missing Items
If you receive an incorrect item or your order is incomplete, please contact our customer support team with your order number and details of the issue.
A replacement or refund may be provided after verification.
Order Cancellation
Orders may only be cancelled before they enter processing.
Once an order has entered processing, fulfillment, or transit, it can no longer be cancelled.
Unfulfilled or Out-of-Stock Items
If an item cannot be fulfilled because it is unavailable or out of stock, a refund will automatically be issued to your original payment method.
5. Shipping and Delivery Conditions
All delivery-related concerns are evaluated using carrier tracking information and any available proof of delivery.
Delivered but Not Received
If the carrier confirms that the package was delivered and valid proof of delivery is available, the order will be considered fulfilled and will not be eligible for a refund or replacement.
If the carrier is unable to confirm delivery, we may arrange a replacement at no additional cost.
Delivery disputes are generally not eligible for a cash refund.
Delayed Shipment or Premature Delivery Status
Carriers may occasionally mark a package as delivered up to 24 hours before it physically arrives.
Please allow at least 24 hours after the delivery status update before reporting the package as missing.
If the package has still not arrived after this period, contact our customer support team for assistance.
Stolen Packages
Lympsoria is not responsible for packages that are lost or stolen after carrier-confirmed delivery.
Customers are responsible for securing packages delivered to their address once they have been marked as delivered.
In the event of suspected theft, we recommend contacting the shipping carrier and the relevant local authorities.
Delivery to an Incorrect Address
If the carrier delivers the package to the wrong address due to a verified carrier error, we may arrange a replacement or refund.
If the customer provided an incorrect or incomplete delivery address, the order will not be eligible for a refund or replacement once it has been shipped or marked as delivered.
6. Product Quality Concerns
If you believe there is a problem with the quality of your product, please contact our customer support team and provide a detailed description of the issue.
We may also request photographs, batch information, or other supporting details.
Our team will review the situation and provide an appropriate resolution, which may include a replacement or refund where applicable.
7. Subscriptions
If your order includes a subscription, you are responsible for managing, modifying, or cancelling your subscription before the next renewal date.
Subscription renewals processed after the initial 30-day guarantee period are not eligible for refunds.
Failure to cancel a subscription before its renewal date does not constitute grounds for a refund.
Subscription Orders
Lympsoria products may be available through automatically renewing subscriptions.
When you subscribe, your selected payment method will be charged every 30 days or according to the delivery frequency selected during checkout. This period is referred to as your billing period.
By submitting your initial subscription order, you expressly agree to the automatic renewal terms and acknowledge that you understand this Subscription Policy.
Subscription Cancellation
You may cancel your subscription at any time.
To avoid being charged for the next billing period, your subscription must be cancelled before the upcoming renewal date.
You may cancel your subscription in one of the following ways:
- Through the customer portal on lympsoria.com
- By contacting our customer support team at support@lympsoria.com
Subscription Billing Information
You are responsible for providing complete, accurate, and current billing information.
You must promptly update your details if your billing address, card number, expiration date, or other payment information changes.
You must also notify us if your payment method is cancelled, expired, or otherwise becomes invalid.
Billing information may be updated through the customer portal or by contacting our customer support team.
8. How to Request a Refund
To request a refund or replacement, email us at:
Your request should include:
- Your full name
- Your order number
- The email address used for the purchase
- The reason for your request
- Any relevant photographs or supporting documentation
Our customer support team will normally respond within 1–2 business days to review your request and confirm the next steps.
9. Refund Processing and Timeline
Once a refund has been approved, it will be issued to the original payment method used for the purchase.
Refund processing generally takes 5–10 business days.
The final posting time depends on your bank, card issuer, or payment provider.
You will receive a confirmation email once your refund has been processed.
10. Abuse and Misuse of This Policy
To protect the integrity of this policy and ensure fair treatment for all customers:
- Repeated refund requests may be subject to additional review.
- Fraudulent, misleading, or dishonest claims will be denied.
- Customers who abuse this policy may be restricted from receiving future refunds.
- Lympsoria reserves the right to refuse future purchases from customers who repeatedly misuse the refund process.
11. Agreement to This Policy
By completing a purchase through lympsoria.com, you acknowledge that you have read, understood, and agreed to this Refund Policy, including its eligibility requirements, exclusions, and limitations.
Your agreement to this policy takes effect at the time of purchase and does not require a separate signature.
Lympsoria reserves the right to update or amend this Refund Policy at any time. The version of the policy in effect on the date of your purchase will apply to your order.